Terms & conditions.

Our guarantee

Power Flush Wizard is confident in the services we provide. Unlike many companies, we offer a 3-year guarantee with every standard power flush. If you choose to have a MagnaClean filter installed at the same time, we will extend this to a 5-year guarantee.

Our guarantee is valid for the three or five-year span starting on the date of your power flush. It depends on the system being properly maintained: the system must be topped up with inhibitor every year, or the guarantee will be void. We have test kits to check the inhibitor levels in the system, and we carry out checks on all call-back visits.

The boiler must be serviced by a Gas Safe engineer each year, with the engineer adding the inhibitor, and invoices provided as proof. Unfortunately, no warranty is available on microbore heating systems, but we’re still happy to power flush them.

Our guarantee is only valid if your central heating system is serviced annually, inhibitor is added annually, and you have paperwork as proof of this work.

Our quotes

Our quotes are based on the information we gather when we email or talk to you on the telephone. We need to know the number of radiators, the type of boiler, and whether you have an outside tap, microbore piping or underfloor heating, and we then calculate your quote.

This will be as close as we can make it, but sometimes an on-site survey brings up things that make the job more complicated (or occasionally easier) and the price will need to be renegotiated. Please give us as much information as you can when you contact us, so we can give you an accurate quote.

Our services

We’re happy to book your appointment on a day that suits you, and we have engineers who work weekends, and evenings in certain circumstances. We usually arrive at 8am, and if this is going to change, we’ll call you. In the unlikely event that we have to break an appointment, we’ll call you and rearrange for a day of your choosing.

Landlords

We’re more than happy to work with tenants to get their heating back on track. As tenants are not liable for power flushing costs, we deal with the landlord directly.

We ask landlords to pay a 50% deposit before we start, with the remaining 50% paid on completion, and we’re also happy to take full payment upfront. The documents we provide after the flush, including the guarantee, are emailed directly to the landlord to make life easier for everyone. We cannot provide credit facilities under any circumstances.